PROBLEMS ON THE WAY
Dispatch time:
More than 3 weeks.
First check YOUR T&T data at swisspost.ch
In case you can not find a satisfactory answer, please contact us.
If your order do not reach you within average of 3 weeks after its shipped, please ask us to initiate official Swiss POSTAL Investigation Search Processing for to gain evidence where your shipment is. While by this processing almost all shipments will be found and delivered, in the event of actual lost, this process yields to the evidence proof of this fact. If this fact is evidenced, the total amount paid, including shipping costs, will be refund by the Insurance.

This administrative process is governed by the global valid regulations and service rules of Universal Postal Union (UPU) According this, the Swiss Post must provide final investigation proof of Evidence latest within 2 months.

Accordingly that is, our policy:
It is proved that the item is actually lost, we will refund full purchase amount or provide a replacement. This can taken place at the latest within 2 months after Swiss Post, was confirming the investigation.
For information and correspondences, the buyer will receive copies of of all the steps.

Damaged shipment:
When delivery is attempted, you find that your shipment is damaged.
Your action: reject the shipment and report us the facts.
Urgent advice: ask staff in charge to confirm this fact in writing!
By do so, you safe a lot of time consuming administrative evidence searching..
If you have already accepted the shipment:
Ask the officials responsible for subsequent facts report according Universal Postal Union (UPU) service regulations. Email us these documents.
If proceeding is made correctly, the administrative process usually takes around 2 weeks, until the evidence is clear, the insurance can be claimed accordingly.
If it's proved that the shipment has arrived damaged in, we will refund full purchase amount or share or provide a replacement. This is the latest within 3 weeks of the case after the Swiss postal receipt of the required documents have confirmed.
For information and correspondences, the buyer will receive copies of of all the steps.

Lack of content:
When delivery is attempted, you notice that your package is empty:
Do not miss confirm the weight of the shipment in the Universal Postal Union (UPU) service regulations relevant facts report.
Mail us this document.
If you have already accepted the shipment:
Ask the officials responsible for subsequent one, the Universal Postal Union (UPU) service regulations relevant facts report.
When inserted correctly takes the right rapport administrative process usually 2 weeks, until the evidence is clear, and if necessary, the insurance benefit can be claimed.
It is proved that the shipment has arrived damaged in fact, we will refund the buyer the full purchase amount or share or provide a replacement.
This can taken place at the latest within 3 weeks after Swiss Post, receipt of the required documents.
For information and correspondences, the buyer will receive copies of of all the steps.